SPECIALS WILL GO HERE

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frequently asked questions

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got questions? we’ve got answers.

We strive to make your Boone student living experience as easy and comfortable as possible, and it all starts with having the information you need. So don’t be afraid to ask all your questions about Boone Student Living communities! You can start with these answers to some of our most frequently asked questions, but if you don’t see what you need, don’t sweat it! Just reach out to a member of our friendly staff by using the form at the bottom of this page or calling the leasing office at the number provided!

Each resident signs their own lease for their specific bedroom. So, if a roommate moves out, the other residents are not responsible for that person’s rent. Please note that common areas are a shared space.

A rental installment is a payment made as part of a series of payments. To simplify the billing process, the entire sum of the housing contract is divided into EQUAL installments. Instead of reducing the first installment and increasing the remaining installments, all installments are equal. These installments are factored into the start and end dates of the lease, including proration.

Rent is due the first of each month and may be paid online by ACH, debit or credit card through the resident portal. NO CASH ACCEPTED. Convenience fees may be charged for online payments. Late fees vary by property. Refer to your Housing Contract for more information.

Our onsite, professional maintenance team would be happy to help you. We will need some details so be prepared to provide specifics with your requests. You may submit a service request in the following ways:

Option 1: Enter a service request through the online resident portal.
Option 2: E‐mail your request to your community and a team member will enter a service request on your behalf.
Option 3: Visit or call the office during normal business hours and a team member will be happy to enter your service request. If it is after business hours, you are welcome to leave a message with an after-hours representative.
For Emergency Requests: A maintenance team member is on call 24/7 for emergency maintenance needs (i.e. door/window lock issues, major leaks, plumbing, no heat or AC during weather extremes, refrigerator not cooling, no electricity/gas/water, etc.). Please CALL the office at any time. If after business hours, an operator will assist you.

Below is a guide to help you with the personal belongings that you will need to provide:

COMMON AREA : Furniture, coffee table, side tables, entertainment center, electronics and corresponding cords/adapters, décor, trash can, trash bags, pots and pans, plates, cups, eating/serving utensils, coffee maker. Cleaning/disinfecting supplies, dishwasher detergent, laundry detergent, etc.
BEDROOM : Mattress, bed frame, dresser, desk, linens, pillows, mattress pad, towels, toiletries, shower hooks and curtain, trash can, décor, electronics and corresponding cords/adapters, and anything else that makes you feel at home.

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GET IN TOUCH WITH US

Ready to learn more, schedule a tour, or start your application at one of our contact_us? We’re here to help with anything you need! Just use this form to get in touch and one of our friendly staff members will reach out ASAP to make sure you’re taken care of.

153 crossing way
boone, nc 28607
(828) 348-0643